General

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• Demiwolf Designs do NOT accept commissions from anyone under 18

• Customers are REQUIRED to sign a contract before their commission will be accepted

• ALLERGEN WARNING - Our suits are made in an environment that has dogs, cats, birds, and chinchillas

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Style and Design

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• A 3-view character reference sheet is needed for a quote and necessary for the creation of your character

• Demiwolf Designs is open to suggestions and preferences on certains aspects of a fursuit and will accommodate as much as I can. Demiwolf Designs WILL NOT COPY OTHER MAKERS STYLES.

• Demiwolf Designs will not build a suit of a character that does not belong to you, please do not ask me to copy someone else’s design.

• Demiwolf Designs is limited to a certain selection of fur colors but I will color match as close as possible and work with you to find something that works.

• Make sure you are confident with the design you send in. Please minimize any last minute changes as they may or may not be possible after materials are ordered and building has begun. If a change is possible, it may also require extra money to cover the cost of material or excess time spent on said change.

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Sizing

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• When accepted for a commission slot and your commission is about to be started, you will be asked for various measurements depending on the type of commission you have. Please make sure these are as accurate as possible.

• For full body fursuits a duct-tape-dummy (DTD) will be required. You can message me for video guide recommendations. When making a DTD, make sure it is form-fitting and built with STRONG duct tape. The better the DTD, the better the sizing of your bodysuit

• You may send in your own pair of (VERY CLEAN/NEW) shoes to have your fursuit feet built on

• When you receive your fursuit, if in certain cases your fursuit doesn’t fit I will do my best to fix it and make adjustments as stated under my warranty. This does not apply to sizing issues related to inaccurate measurements taken by the customer or a poorly built DTD

 

Payments

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• Demiwolf Designs accepts PAYPAL only

• Demiwolf Designs is open to payment plans (though upfront/larger payments are highly preferred)! But with any plan, a minimum 35% down payment is required shortly after signing the contract.

• Payment plans are based on a minimum amount per month. The payment amount required is dependent on the total cost of the commission and will be discussed once a quote has been given. If a monthly payment is missed or late, a 50$ late-fee will be added each time a payment is missed. If more than 1 payment is skipped in a row without paying the previous payment, the late-fee is increased to 75$ until the commissioner is caught up on payments.

• If no payments are received after 3 months worth of time, your commission will be cancelled and you will receive a refund minus the down payment.

• Because of this, we highly suggest you are financially stable and ready to be able to pay your suit over the allotted time as no exceptions will be made.

• If the initial down payment isn’t received within 7 days of signing the contract, your contract will be voided and you will lose your commission slot.

• Full payment must be received before work on your fursuit will be started.

 

Shipping

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• Shipping is not included in your quote. Based on your location I can give you an approximate amount but I will not know the exact amount until your suit is finished.

• Demiwolf Designs reserves the right to choose shipping methods and customers should expect to pay a fee for shipping insurance.

• A tracking number will be provided if applicable

• Demiwolf Designs is not liable for damage/lost packages occurring during shipping

 

Keeping in Contact & “Work In Progress” Updates

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• I try to keep in contact at least once a week if I don’t hear from you to relay updates/progress (but not necessarily photos)

• Demiwolf Designs may contact you with a question regarding design/features so please remember to check often on whichever contact method you gave me

• You may message me at any time with any questions or concerns  and I will usually get back to you within a day

• I love sending Work in Progress photos and videos (aka WIPs), they are a great way to give feedback on your character’s design

• However, I wilI send WIPs only when I feel comfortable with the current look/stage. Please do not constantly hound me for updates or try to rush as this will only put stress on me and impact the quality of your suit

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Deadlines

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• Demiwolf Designs is in no form accepting deadlines

• Demiwolf Designs  aspires to work hard to get your fursuit to you as soon as I can but I cannot not always anticipate or control setbacks such as the building process itself, acquisition of materials, personal life emergencies, etc

• Demiwolf Designs can offer an approximate finish time but I will not rush to meet it as it might affect the quality and appearance of my work

• Demiwolf Designs is a one-(wo)man business, please have some patience as I am only a person, not a machine <3

 

 

Refunds

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• Please talk to me before considering a refund. I will do my best to fix the concern or issue you have.

• You may cancel your commission at any time and you will be refunded the cost of your suit MINUS the non-refundable down payment

• The down payment is non-refundable because it covers the cost of materials to begin crafting your fursuit

• If you have received your finished fursuit and wish to be refunded, you must first ship all parts back to me before your money will be issued back

• If you cancel/ void/refund the contract/commission at any time, Demiwolf Designs reserves the right to redesign the fursuit as a generic character and sell it off

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Warranty

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• Demiwolf Designs offer a one year warranty for regular wear-and-tear and sizing issues noticed when first received

• Shipping is required by the customer for all packages sent to Demiwolf Designs

• After a year, repairs both big and small will require a fee and may be declined depending on current scheduled.

• Repairs can’t always be guaranteed to be finished ASAP

• Warranty is voided if notable changes or repairs are made to the fursuit or parts without first notifying Demiwolf Designs

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Disclaimer

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• Wearing fursuits can be dangerous if proper precautions aren’t taken.  All mascot costumes get hot and have limited vision, please make sure to take breaks, stay hydrated, and watch where you’re going! Having someone not wearing a fursuit to accompany and be your handler is HIGHLY recommended to help keep you safe.

• Demiwolf Designs is not responsible for any accidents that occur while wearing your fursuit

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